At Simply Polybags we make every effort to ship the products you order within 24 hours.
Sometimes you will receive multiple shipments from our various warehouse locations in an effort to get your products to you in the most timely and efficient manner.
When ordering in large quantities that require LTL or FTL freight, call 888.998.8766 or email sales@basicpkg.com for product pricing and shipping rates. This safeguard is put in place to ensure that you receive the best price and freight rates available.
Our Shipping Schedule:
In most cases orders received Monday-Friday will ship same day or next business day depending on the time received. Weekend purchases items that are in stock will be shipped no later than Tuesday.
Using Your Own Carrier
We offer the flexibility to use your own shipping carrier for your order. During checkout, simply select the “Use My UPS or FedEx Account” option and provide your account details.
By choosing this option, any calculated shipping charges will be removed, and your order will be processed using your preferred carrier.
If you have any questions or need assistance, feel free to contact us at 888.998.8766—we’re here to help!
Free Shipping on Orders Over $750
We’re pleased to offer free standard shipping on all orders totaling $750 or more (before tax).
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- This offer applies to both stock and custom-made items.
- Orders using custom shipping options (e.g., “Use My UPS or FedEx Account”) are not eligible for free shipping.
- Please note: We do not ship to Alaska, Hawaii, or international destinations.
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If you have any questions about our free shipping policy, please contact us—we’re happy to help!
Stock Returns
To return stock items, please contact us at 888.998.8766 within 30 days to request a Return Material Authorization (RMA).
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- A 15% restocking fee will apply to stock items returned for reasons other than quality issues.
- Returns are only accepted for stock items. Custom-made items are non-returnable but will be replaced if there are any quality issues.
- All returns must have an authorized RMA to be processed.
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If you have any questions or need assistance, feel free to reach out to our team 888.998.8766.